Leave Administrator

CoAd is seeking a knowledgeable Leave Administrator to serve as our clients' trusted resource for FMLA, state disability, and group LTD/STD plan administration. You'll combine deep expertise in leave laws across all 50 states with excellent client service to ensure seamless, compliant leave management.

Key Responsibilities

·       Provide clients and their worksite employees administrative and consultative services for FMLA, State-specific leaves (e.g. CFRA), State Disability and/or group LTD/STD plans

·       Apply HR best practices in compliance with federal, state and/or local laws regarding Family and Medical Leave, ADA, state disability and group STD/LTD plans.

·       Determine eligibility, the  applicable type of leave and status of leave under FMLA and state leave regulations taking into consideration regulatory requirements, company-specific requirements, and analysis of documentation received (medical, legal, etc.)

·       Determine and generate appropriate communications to comply with FMLA regulations state disability and group STD/LTD plans.

·       Review FMLA documentation for accuracy and completeness

·       Support clients and their worksite employees, primarily via phone and email.

·       Process new leaves and all daily follow-ups assigned

·       Communicate clearly and concisely with callers while educating them on leave concepts and necessary next steps

·       Resolve and respond to LOA inquiries received via telephone calls and e-mail in accordance with current standards and protocols.

·       Collaborate with third party administrators, vendors, Legal, Clients, and HR Services as needed.

• Keeps complete records of all LOA requests and maintains tracking and analysis of data

·       Demonstrate respect, sensitivity and understanding for the caller’s circumstance while maintaining professionalism at all times

·       Prioritize and organize daily responsibilities in order to meet all deadlines

·       Provide innovative ideas that can support the ongoing growth of the Leave Department

·       Responsible and accountable for maintaining and protecting personal health information. Must maintain a high level of confidentiality and abide by HIPAA rules and regulations.

·       Process all LOA requests in accordance with the Disability Management protocols and Federal and State regulations, production of wage reports for Vendor and also assist in collecting/providing any state required forms and mailings.

·       Provide support to the team in times of high volumes, staffing shortage, etc.

·       Ability to establish rapport with all levels of employees and must have the ability to work in a fast pace environment.

Required Skills & Experience

·       Bachelor's Degree or equivalent experience

·       3-5 years’ experience in administering FML/State disability and other various leave of absences.

·       Case management system experience

·       Excellent interpersonal, verbal, and written communication skills. Must exercise diplomacy, discretion, sound judgment, and flexibility in varying situations, and must maintain confidentiality.

• Ability to work in a fast-paced environment.
• Excellent organization and time management skills required.
• Ability to independently plan, organize, prioritize, schedule, coordinate, and make decisions relating to assigned tasks and responsibilities.