Senior Program Manager

CoAd is seeking a Program Manager to lead and coordinate strategic, cross-functional initiatives that drive business transformation, operational efficiency, and organizational growth. Reporting to the Senior Director, Enterprise PMO, this role will be responsible for planning, executing, monitoring, and delivering complex programs that align with enterprise objectives and create measurable business value.

The ideal candidate is a highly organized and results-oriented leader who excels at managing multiple workstreams, influencing stakeholders, mitigating risks, and driving alignment across diverse teams. This role requires a proactive problem-solver who combines strong program management discipline with business acumen, operational excellence, and a passion for continuous improvement.

As CoAd continues to modernize its technology portfolio and expand AI-enabled capabilities, the Program Manager will play a key role in ensuring initiatives are effectively planned, executed, and measured to achieve desired outcomes.

What You'll Own

·   End-to-end delivery of strategic programs and enterprise initiatives.

·   Cross-functional coordination across Product, Technology, Operations, HR, Finance, and other business functions.

·   Program planning, execution, dependency management, and risk mitigation.

·   Executive-level reporting, status communication, and stakeholder alignment.

·   Governance, intake, and prioritization support for enterprise initiatives.

·   Continuous improvement of project and program delivery practices.

·   Adoption of AI-enabled tools and automation capabilities that improve execution effectiveness and decision-making.

Key Responsibilities

Program Planning & Execution

·   Lead complex cross-functional programs from initiation through implementation and value realization.

·   Develop comprehensive program plans, timelines, milestones, budgets, and resource requirements.

·   Coordinate activities across multiple project teams to ensure alignment with strategic objectives.

·   Monitor program health and proactively address risks, issues, dependencies, and resource constraints.

·   Ensure programs are delivered on time, within scope, and aligned with expected business outcomes.

Stakeholder Management & Communication

·   Build strong relationships with business leaders, functional teams, and key stakeholders.

·   Facilitate program governance meetings, steering committees, and executive reviews.

·   Communicate program status, risks, decisions, and recommendations clearly and effectively.

·   Drive stakeholder alignment and support timely decision-making that enables delivery success.

·   Escalate critical issues and proposed mitigation strategies when appropriate.

Portfolio & Governance Support

·   Support enterprise portfolio planning, prioritization, and capacity management processes.

·   Assist with initiative intake, business case evaluation, and program sequencing activities.

·   Maintain accurate program documentation, reporting, and governance artifacts.

·   Ensure adherence to established PMO methodologies, standards, and best practices.

·   Contribute to the evolution of PMO processes and operational frameworks.

Risk Management & Operational Excellence

·   Identify and manage program risks, dependencies, assumptions, and constraints.

·   Facilitate issue resolution across teams and functional areas.

·   Develop mitigation plans and contingency strategies to protect delivery commitments.

·   Drive continuous improvement initiatives that enhance program execution, transparency, and accountability.

·   Promote disciplined program management and operational excellence across initiatives.

Data, Reporting & Business Outcomes

·   Develop and maintain dashboards, program metrics, and executive-level reporting.

·   Track progress against strategic objectives and business outcomes.

·   Analyze program performance data to identify trends, opportunities, and areas for improvement.

·   Ensure expected business benefits are measured and realized following implementation.

·   Provide leadership with actionable insights to support investment and prioritization decisions.

AI-Enabled Delivery & Innovation

·   Leverage AI-enabled tools and automation solutions to improve planning, reporting, risk management, and delivery efficiency.

·   Support the implementation of innovative approaches that enhance organizational effectiveness.

·   Identify opportunities to streamline workflows and reduce administrative effort through technology adoption.

·   Champion a culture of innovation, continuous learning, and process improvement

Required Skills & Experience

·   6-8 years of progressively responsible experience managing programs, projects, business transformation efforts, or strategic initiatives.

·   Proven success leading cross-functional initiatives involving multiple stakeholders and business functions.

·   Strong understanding of project and program management methodologies, governance, and delivery frameworks.

·   Exceptional planning, organization, and execution capabilities.

·   Strong analytical thinking, problem-solving, and decision-making skills.

·   Excellent written, verbal, facilitation, and presentation skills.

·   Ability to influence without direct authority and build alignment across organizations.

·   Experience using project portfolio management, collaboration, and reporting tools.

·   Experience leveraging AI tools to improve productivity, reporting, analysis, and delivery outcomes.

·   Bachelor's degree or equivalent combination of education and relevant experience.

Preferred Experience

·   Experience supporting enterprise PMO, portfolio management, or business transformation functions.

·   Experience within HCM, payroll, HR technology, SaaS, or other technology-enabled business environments.

·   Knowledge of organizational change management principles and practices.

·   Experience driving digital transformation, automation, or AI initiatives.

·   PMP, PgMP, Agile, SAFe, or comparable certification preferred.

·   Advanced degree in Business, Technology, Project Management, or a related field preferred.